Reference

Privacy Policy for DANA and QRIS Accounts

Our atom108 Privacy Policy explains what we collect when you open an account, sign in from a phone, or connect DANA, OVO, GoPay and QRIS.

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atom108 Privacy Policy for DANA and QRIS Accounts
DATA HELP ROUTES

Contact Us About Your Account Data

A clear support route matters when a wallet receipt, phone check or account record does not look right.

Account data request Ask us to explain the personal details linked to your account, the purpose for keeping them and the categories of source involved. Include your registered contact detail so we can confirm which account the request concerns before sharing account-specific information.
Wallet record check If DANA, OVO, GoPay or QRIS shows a payment status you do not recognise, send the transaction reference through the account support route. We can compare the reference, timestamp and account record without asking you to reveal a wallet password.
Correction or removal Tell us which account detail is inaccurate or which eligible record you want reviewed for removal. We may ask for an account verification step first, then explain whether retention is still needed for security, payment reconciliation or a legal duty.
SECURITY IN PRACTICE

Security Steps From Login To Wallet

We keep this Privacy Policy practical by linking each data use to an account action you can recognise.

Data we receive

Registration supplies the account details you enter, while phone verification confirms the contact route used before access. We also receive device, browser and session signals when you sign in, helping us connect a security event to the right account.

Cookies on your device

Cookies can remember sign-in continuity, language or session settings so the account page behaves consistently on your phone and desktop. Browser controls let you manage cookies, although disabling some may require another login or limit account-page functions.

Payment references

For DANA, OVO, GoPay, QRIS, bank transfer and virtual account activity, we handle references and status details needed to reconcile a payment. We do not need your wallet password to check whether a transaction is attached to your account.

Account protection

Phone verification, session checks and unusual-login signals help protect the account from access that does not match your normal pattern. If a check pauses access, use the support route inside the account and provide the requested verification details only.

Retention decisions

We retain personal data for the period needed to operate the account, resolve a payment record, investigate security activity or meet a legal duty. When a record is no longer needed for those purposes, our handling process moves it toward deletion or anonymisation.

Your request path

You can ask what data we hold, request a correction, ask about deletion or raise a concern through the account support contact. We may verify ownership first, then respond with the action available under local requirements and this Privacy Policy.

Privacy Policy Questions For atom108

These Privacy Policy answers cover the account and payment questions we expect you to ask before opening an account. They explain what happens during registration, wallet reconciliation, device access and a data request. If your question concerns a particular record, use the account support route so we can check the relevant details rather than asking you to post them publicly.

It covers personal data connected with your account, phone verification, device and session activity, cookies, support messages and payment references. It also explains why we use those records, how retention works, how security checks operate and how you can request access or correction.

We use your phone detail for the verification step before account access and to connect account support with the correct record. If a phone detail changes or is inaccurate, ask us to correct it through the account support route after ownership checks.

Yes. The Privacy Policy covers transaction references, status, timestamps and reconciliation details connected with DANA, OVO, GoPay, QRIS, bank transfer and virtual account activity. We use these records to match payment activity without requesting your secret wallet password.

You can request a description or copy of eligible personal data linked to your account through the support contact shown after sign-in. We may verify account ownership first, and we will explain any part we cannot provide because of security or legal requirements.

Send a correction request through the account support route and identify the detail that is wrong, such as a contact record or account label. We may ask for verification, then update the record where appropriate and explain the result.

We keep records for as long as they are needed for account operation, payment reconciliation, security investigations or a legal duty. Retention can differ by record type. You can ask support about a particular record and the reason it remains stored.

Access depends on local law. The Privacy Policy explains our data handling, but it does not change eligibility rules or permit access where it is restricted. If you are in Denpasar or another Indonesian location, check the applicable local position before opening an account.

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